Return and Refund Policy for Jupiter Medical Health Equipment Pvt. Ltd.

Thank you for choosing Jupiter Medical Health Equipment Pvt. Ltd. We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase or rental, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Return Eligibility

Purchased Equipment: Returns for purchased items are accepted within 15 days of the delivery date, provided the item is unused, in original packaging, and in the same condition as when received. A valid proof of purchase is required.
Rented Equipment: For rented equipment, a return request should be made at least 3 days before the end of the rental period. Items must be returned in good working condition with all provided accessories.

Certain items, including consumable medical supplies (e.g., masks, filters), customized products, and certain personal care items, are not eligible for return due to health and hygiene reasons.

To initiate a return, please contact our Customer Support at jupiterequipment99@gmail.com or call us at 96193 81829. Provide your order number, purchase date, and reason for return.
Our team will guide you through the return process and arrange a pickup if required. Please ensure that the returned items are securely packaged to prevent damage during transit.

Purchased Equipment: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. Refunds will be processed within 7–10 business days after approval and will be credited to your original payment method.
Rented Equipment: Security deposits, if applicable, will be refunded within 10 business days after equipment inspection, provided there is no damage beyond normal wear and tear.
Shipping and Handling Fees: Original shipping charges are non-refundable. Return shipping costs may be deducted from your refund unless the return is due to a defect or an error on our part.

If you receive a defective or damaged item, please contact us within 24 hours of delivery. We will arrange for an exchange or refund at no additional cost. Ensure the item is returned in its original packaging, along with any documentation or accessories.

Orders can be canceled within 24 hours of placement without any charges. Cancellations after this period may incur fees, depending on the order status. Please contact our Customer Support team for assistance.

For any questions regarding our return or refund policy, please contact us: